Frequently Asked Questions

Everything you need to know before your next big adventure.

What is your return policy for outdoor gear?

We offer a 30-day return policy on all unused gear in its original packaging. Please note that for safety reasons, climbing hardware and life-safety equipment cannot be returned once opened.

Do you offer international shipping for heavy equipment?

Yes, Adventure Sports ships worldwide. Shipping costs and delivery times vary by destination and weight; exact rates are calculated at checkout.

How do I know which size of equipment to order?

Each product page features a detailed sizing guide. If you are between sizes for technical apparel or footwear, we generally recommend sizing up for comfort during high-intensity activities.

Are your products covered by a warranty?

All products sold by Adventure Sports come with a standard 1-year manufacturer warranty against defects. Some premium brands may offer extended lifetime protection.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.